Please allow 24 hours for your tracking number to activate as the number may not be valid until your order has been scanned by the courier. If it's still not working, please contact hello@yesplshealth.com with your name and order number and we will be able to assist you further.

Some countries charge a duty or tax on packages imported from Australia over a certain value. If your Yes Please order exceeds the maximum amount, you may be asked to pay a duty fee to receive your order. Please check your country's tax specifications prior to placing your order, as Yes Please cannot be held responsible for any tax payments.

Due to the COVID pandemic, our couriers are reporting anticipated delays to the arrival of parcels. Our website contains our usual delivery time-frames but please be aware that could take additional time for your order to arrive.

Once you have placed your order, we will send you an order confirmation email with your tracking link so you can see the status of your order. Sometimes your confirmation email can go into your spam/junk folders so please check these folders first. If you still can’t find your confirmation, please get in touch with our team at hello@yesplshealth.com and they will be able to assist you.

Sometimes your confirmation email can go into your spam/junk folders so please check these folders first. But if you still can’t find your confirmation, please get in touch with our team athello@yesplshealth.com

If you would like to change your order/ amend your address please get in touch with our team at hello@yesplshealth.com, as soon as possible with your order number and requested amends and we will do our best to help you. 

Unfortunately, once your order is placed, we cannot guarantee that we will be able to make any amendments, due to the quick processing time of our fulfilment team. This includes changing the items you have ordered, delivery address or payment methods as our warehouse team will have already started processing your order.

We accept payment via debit/credit cards, VISA, MasterCard and American Express, as well as Paypal. We also accept Afterpay for Australian users only.

Please note- we do not accept any bank transfers, prepaid cards, and any other mode of payment unless specified above.

As we are an Australian business, all payments are represented in Australian dollars (AUD). All payment gateways do not provide conversion transaction prices, for example if you are in America it will not show the equivalent in USD.

All transactions processed on www.yesplshealth.com will be charged to the customer in AUD. All currency conversions and calculations are done through our third party gateways, PayPal and Afterpay (Australian customers only).

Please take a look at our Returns Policy for more information on how returns and/or refunds are processed at Yes Please Health.